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Kelly Services Express LLC. DBA. Call Kelly Design and Branding Studio
Policy Agreement, Purchase Agreement, and Terms & Conditions
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Effective Date: March 3, 2021
Last Revised: November 13, 2024
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Purchase Agreement
All SALES ARE FINAL. NO REFUND POLICY
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Design Process
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To secure a spot on our calendar, full payment for all services is required upfront.
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Communication will primarily occur via email unless a call has been scheduled in advance.
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Upon receipt of your completed design form, services will commence on the agreed-upon start date. This form is crucial for understanding your specific needs and preferences.
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Each service includes a specified turnaround time and a clear explanation of what it entails.
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You will receive a proof design for feedback. Constructive feedback is essential for finalizing your services.
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Promptly checking your email will help expedite the delivery of your final product.
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Website and Community Design Services
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A discovery call is highly recommended for all new clients seeking web design services. This call will address your specific website needs, goals, custom domain launch dates, and payment processes.
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Clients must prepare the following within two weeks of purchasing web design services:
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Proper logo formats (PNG, PDF, or vector files) unless Call Kelly Design created the logo.
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Typed brand mission statements, about sections, policies, processing/shipping times, reviews, hours of operation, social media handles, and contact information (no screenshots or PDFs).
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Professional-quality images only; low-resolution images or screenshots will not be accepted.
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A section will be provided in the design form for clients interested in partnering with photographers in the Baltimore, D.C. area.
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Login Credentials
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Login credentials for Wix and Acuity accounts may be required, depending on the service.
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Abandoned/Terminated Services
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After your order is processed, a design form will be emailed within 24 business hours. Clients must complete this form to initiate services.
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If no response is received, a reminder email will be sent three calendar days after the initial contact. Failure to communicate promptly may delay project completion.
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Clients have 30 calendar days to use their service. If more time is required, please communicate within this timeframe.
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If communication is lacking for one week during feedback, services will be suspended. After two weeks without response, I will follow up and allow an additional week for response.
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After three weeks of no communication, services are suspended, not terminated. After 45 days without communication, services will be terminated without a refund.
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No Refund Policy
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All sales are final. If services are terminated due to lack of communication, no refund will be provided. Any designs completed prior to termination will be provided to the client.
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Security and Privacy Policy
Data Access and Usage
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By purchasing services, clients agree to allow Kelly Services Express LLC., DBA Call Kelly Design Studio, necessary access to computer systems and other locations as required to complete a website project. This includes providing usernames and passwords where applicable.
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Clients also consent to data removal or addition of graphics to their site as necessary to fulfill service requirements.
Confidentiality
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Kelly Services Express LLC. values your privacy and maintains strict confidentiality with client information. Any data collected is used solely for completing and enhancing the quality of services provided.
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Terms & Conditions
Agreement to Terms
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By using this site or purchasing services, clients agree to all terms set forth in this agreement.
Ownership, Copyright, and Trademark
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All designs created by Kelly Services Express LLC. (also known as Call Kelly Design and Branding Studio) are the intellectual property of Kelly Services Express LLC. until final payment is received and the design is delivered to the client.
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Clients are responsible for obtaining trademark or copyright protection for designs used for their brand, including logos, business cards, flyers, brochures, or websites.
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The customer affirms they possess the necessary rights to use any materials provided for the project and assumes responsibility for any potential copyright or trademark issues.
Proofs and Final Files
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Proofed logo designs and electronic flyers remain the property of Kelly Services Express LLC. until project completion and full payment.
Legal Limitations
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Kelly Services Express LLC. assumes no responsibility for copyright or trademark disputes arising from the use of materials provided by the client. Clients are encouraged to consult with a legal professional regarding any trademark or copyright filings.
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Important Legal Information
Please read these Terms & Conditions carefully before using this site or purchasing services. By completing your purchase, you agree to these terms and conditions and acknowledge that all sales are final.
Note: By submitting payment and proceeding with Kelly Services Express LLC. , you acknowledge and accept all policies, procedures, and conditions outlined above.