​
Kelly Services Express LLC. DBA. Call Kelly Design and Branding Studio
Policy Agreement, Purchase Agreement, and Terms & Conditions
​
Effective Date: March 3, 2021
Last Revised: January 3rd, 2025
​
Policies
Invoice Policy
-
Invoices are due by the stated due date.
-
Automatic reminders are scheduled to ensure timely payment.
-
A $45 late fee will be assessed if the invoice is unpaid after 1 day past the due date.
-
After 2 days, the invoice will be voided.
-
Invoice Reinstatement: Available up to 5 days after voiding, with a reinstatement fee of $150.
-
Clients with unpaid invoices and no communication will be placed on a No Purchase List.
​
​
Purchase Agreement
-
All Sales Are Final. No refunds will be issued.
​
​
Design Process
-
Payment: Full payment is required upfront to secure a spot on the calendar.
-
Communication: Primarily via email unless a call is scheduled in advance.
-
Design Form: A design form will be sent within 24 business hours after purchase. Services begin upon receipt of the completed form.
-
Turnaround: Each service includes a specified timeline and scope.
-
Proof and Feedback: A proof design will be sent for feedback; prompt and constructive feedback is essential for finalizing the project.
-
Delivery: Prompt email responses help expedite the delivery of the final product.
​
Website and Community Design Services
-
A discovery call is highly recommended for new clients. This will address:
-
Website needs, goals, and custom domain launch dates.
-
Payment processes and overall expectations.
-
-
Client Preparation: Within 2 weeks of purchasing web design services, clients must provide:
-
Proper logo formats (PNG, PDF, or vector files), unless Call Kelly Design created the logo.
-
Typed brand mission statements, policies, and other business details. Screenshots or PDFs will not be accepted.
-
Professional-quality images (no low-resolution images or screenshots).
-
-
Photography Partnership: A section in the design form allows clients to connect with recommended photographers in the Baltimore and D.C. areas.
-
Login Credentials: Access to Wix and Acuity accounts may be required for project completion.
​
Printed and Shipped Material Policies
-
Damaged Items: Submit a claim via UPS and notify us immediately for further assistance.
-
Lost Packages: If the carrier states the package was delivered but it was not received, clients must file a police report and notify the carrier.
​
Abandoned/Terminated Services
-
Clients must complete the design form to begin services.
-
Communication Timeline:
-
Reminder emails will be sent 3 days after initial contact if the form is not completed.
-
Clients have 30 days to use the service or request an extension.
-
A lack of communication for 1 week will result in service suspension.
-
After 45 days without communication, services will be terminated without a refund.
-
-
No Refund Policy: Designs completed before termination will be provided, but no refunds will be issued.
​
Security and Privacy Policy
-
Data Access: Clients agree to provide access (e.g., usernames and passwords) as needed to complete their project.
-
Confidentiality: All client data is kept confidential and used solely to fulfill the project requirements.
​
Terms & Conditions
-
Ownership: Designs remain the intellectual property of Kelly Services Express LLC. until final payment is received.
-
Client Responsibility: Clients must ensure they have the right to use any materials provided for their project.
-
Trademark and Copyright: Clients are responsible for securing trademark or copyright protection for delivered designs.
Important: By submitting payment, you agree to these terms, conditions, and policies. All sales are final.
​